Porkchopusn

Hello Everyone, I received a credit to my credit card for the returned Copam. I am a happy camper. Taking my wife out to dinner tonight.... Thank you Brandon, Jim....

Hi Mr300's: Nice buzzards. Do they eat bugs?

Hey guys what is going on? Jim...

Hey Roger -->"I sent the " BUG " in a pm to you . " <-- Got the bug. Love it. My wife has problems finding the on/off button on the computer. The next time she uses it, I plan to slip the bug on the screen. Hopefully she doesn't use a sledge hammer to kill it. Thank you....

I have problems with the quote feature, but I also try to post while listening to my wife say "when are you going to take me out to dinner?". The bug running around on my monitor is also a major distraction. Brandon may have been trying to kill the bug while making his post... I make my share of mistakes on these forums. Jim...

Hi Banner John, I would like to think that he is giving me a thumbs up on my credit. Once I get my $'s I plan to take my wife out to dinner and forget about these posts..... Jim....

Roger, Where can I get a bug for my posts. It's awesome... I tried to kill your bug the first time I saw it.... Jim...

Hi Brandon, The Graphtec is a dream. It's like sitting in the back of a limo drinking a glass of wine. No worries, no stress and accurate cuts every time. I have too much free time on my hands now. It's good to hear from you. I have been worried about my refund. I would be taking my wife out to dinner rather than posting on these forums with my free time, but my $'s are tied up in the other cutter. You may want to hire one or two more staff to stay in touch with your customers. I purchased my first cutter from you because your support looked so good. I lost my faith when I returned the cutter and there was no communications from you. You guys are going in the right direction to dominate the cutter market. You just need to stay focused on your customers. Trust and reputation are much better selling features than price. Knowing that you are there to stand behind your product when we have a problem is more important to me than saving a few $'s up-front. Thanks, Jim...

If the Copam requires a cable other than that included in the packing, why not notify us that we need to purchase an additional cable. At no time has USCutter notified me that this cable would have solved my problem. Is this a case of a flaw in the Copam design or defective Copam cutters? If it's a flaw in the design, notify customers before we purchase the product. If it is defective cutters, fix or replace them. A broken clock has the correct time twice a day. Does that mean that we should only look at the clock when it has the correct time? If the problem is defective cutters, there is a chance that some users will receive one that isn't defective and will work as designed. You may be one of those. I have two very expensive laptop computers that experienced the same problems with the Copam. I replaced the Copam with a Graphtec and I have had zero problems using the same images on the Graphtec. I lost $'s because I purchased a product that did not perform as it was advertised. Is this a design problem or did I simply receive a defective product? Jim...

Hi Altered Hope, This forum is probably the best marketing tool a company could imagine. If I owned the company, I would pay someone to monitor the forum to ensure that it reflected well on the staff, responsiveness and products. Considering the difficulties I have experienced, I can understand that this is probably another area where improvements can be made. Thanks for your post. I assumed my phone calls and emails were intentionally ignored. Maybe they are simply too busy to respond. Hopefully that is the case. Jim...

Frontier Joe, Laptops do not have a problem with all Cutters. From what I can tell the "Copam" has major problems with USB connections and we all know it, including USCutter. Why doesn't USCutter warn us before we make the purchase? Maybe the cutter works OK under some conditions, but we should know what conditions it will not work. I have a business to run. It's unethical to sell a product with known problems and not warn the customers. USCutter makes a sale by not warning us and we lose business and $'s trying to make something work that USCutter knows will not work. "Try a different software", "try a different cable", "you must have a stray node on your image", "you have a laptop with USB - buy a PC and give that a try", "the Copam is a solid product you must be doing something wrong". I actually believed all of this while they knew it doesn't work ... There are quite-a-few of us that have experienced extra expenses, loss of income and loss of hair as a result of the "Copam" known problems. These problems should have been disclosed to us before we made the purchase..... Jim Robertson porkchopusn@live.com

Still no credit for the defective Copam and no response to my emails. I also never received any documentation showing that I purchased the Graphtec. I do have a charge on my credit card for the purchase but that is it.... How can I show that I purchased a cutter for my business? Is this the practice of a reputable business?

Can you show us your finished product?

I am new to the world of vinyl cutters. I use mine to cut airbrush temporary tattoo stencils. What do you use your cutter for? Do you have any examples of your work? Do you work from a shop or home? I plan to retire from the State of California within the next year or two and want to plan out my next career. I have a cutter, vinyl and Corel X4. Any suggestions? Thanks, Jim..

I had the same problem when I first received my Graphtec. It took me hours to find the solution. My problem was solved by downloading the latest version of Cutting Master from Graphtec. Corel doesn't work properly, for me, with the version included on the CD received with the cutter. The working version of Cutting Master for me is 21.60. Installation was simple and Corel cuts to it fine. I found that I need the Cutting Master window open to cut to the Graphtec. You may want to give it a try. Jim...