westman

Hello All, I am using Adobe illustrator with a Canon TM-350. I set the custom paper size in the canon preferences popup. (36" x 12") and i use Cutting Master 5 to auto set the registration marks. Then when i print to the Printer, I select Custom Paper Size which is the correct size i entered into the preferences tab. There is NO scaling options set its set to do not scale. I then send the job to the cutter which is set at sheet and has the outset path for the cutting lines are only sent along with the registration marks. The cutter finds the registration marks but the output is not getting cutout correctly. Its printing too far down. When using Cut Master 5, i poll size to the media. I also have entered in the size and it still doesnt cut out correctly. Attached is the output of the job. Any help to my problem is GREATLY appreciated. Am I missing a step?

Hello All! After disabling both sensors and messing with the Area measurements my FC9000 still wont cross cut my media the entire way through! Very frustrating because its cutting only up till the rollers. Does anyone have any ideas?