geekifyinc

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That did the trick! I had wondered what that metal post was for, and now I know - in the startup it would come close, but not actually engage or press against that post. Manually pressing it fixed both of the issues, since it doesn't seek that far over now. Thank you SOOO much :)! Easy fix, but knowing *how* to fix is worth its weight in gold. Thank you, I really appreciate it!

Well that's amazingly easy if that's the case (though I wonder what would have caused that to happen all of a sudden!). I'll fiddle with it this morning and see if I can get it engaged. Thanks!

Much appreciated! Thanks for your suggestions :)!

Thanks for the suggestions! We use the roll media sensors because we tend to move the rollers around a bit for bigger and smaller rolls of material, so it helps dial it down to the 0.1" - we sometimes squeeze out a project in that tiny bit of difference. The width sensing itself hasn't been an issue at all. The pen does go up and down when pushing the button, so it's moving from high to low, but it's still higher than the material itself is, so I'm wondering if either the electromagnet isn't engaging completely, *or* if a setting is corrupted somehow in that it set its default height to be a certain amount higher than usual. The flange is fine, and wasn't adjusted prior to this happening, but I did verify that it's seated correctly. Pen Up move is also disabled. Is the initial Z height of the tool controlled by a particular setting? Nothing stands out as being obvious.

Hi all! Long time user of our FC8000-60 and it's been such a workhorse for the past eight years! We just had an issue surface this week where the machine will identify the material just fine, start the job, and then start moving about half an inch above the material. It appears to still be moving up and down as though it's engaging and disengaging the blade as normal, it's just way too high. I'm not sure what would have started causing this out of the blue. We had a newbie that we're training on the machine, so it's possible a setting got changed by accident, possible it got hit with static shock of some kind, all manner of things that could have caused it to happen, but she hasn't done anything physically/mechanically to change the machine, just loaded and unloaded rolls. Is there something that stands out that might be the reason for why? I've since did a restart to factory settings and an update of the firmware in case something had gotten corrupted, but nothing changed. Additionally, when diagnosing it, I noticed that when doing the startup calibrations it would do some jerking after sensing the left side of the media. This appears to be new...but also seems like it's otherwise not impacting the movement of the machine or its ability to detect the media accurately. Any help would be tremendously appreciated :)! Thanks in advance! Video of startup calibration jerkiness: https://www.dropbox.com/s/sco1rt2z43ny8dg/2021-12-15 16.15.10.mp4?dl=0 Video of not cutting properly https://www.dropbox.com/s/51ukvqbz2bc7vqx/2021-12-16 12.56.28.mp4?dl=0