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Graphtec ce5000 robo errors

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I have been using my Graphtec ce5000-40 with cutting master 2 on a pc for a long time. Yesterday I don't know what happened but my cutter keeps erroring out. I tried changing the command from hp-gl to gp-gl and it errors in both modes.  tried resetting the defaults and no luck. what am I doing wrong? when I load the media and press roll 2 it measures the width then shoots the whole roll through the cutter.

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   What's the error?   Did you try factory reset?  Hold down the UP arrow while turning on the power.   Reinstall everything.

I have never used Cutting Master or Craft Robo with my Graphtec. 

 

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