thewishingwall 7 Posted September 6, 2014 Mike from phone support worked past closing time on a Friday evening to figure out our cutter problem. He was very patient and took time to walk us through.We greatly appreciate it!!!!! 5 Share this post Link to post Share on other sites
mr300s 1,272 Posted September 6, 2014 Nice to hear some good its usually only the bad you hear ... Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted September 6, 2014 nice to see someone willing to go the extra mile on a friday night - not just lock up early and hide Share this post Link to post Share on other sites
Wildgoose 4,200 Posted September 7, 2014 I have only needed help twice long ago but they were johnny on the spot for me both times. You are right mr300s it's rare that the praise comes through. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted September 7, 2014 wish you all could have been around back in the day Ken Imes ran the tech and sales almost single handed - he was there all day and took care of the forum all night and weekends - not sure he ever slept. those were the "good old days" but they still have some good people, just no one that took ownership like ken did. sounds like mike is trying to follow along those lines from this one incident 1 Share this post Link to post Share on other sites