Hi! I am am new here because I have a problem that I just can't seem to fix. I have read all over this forum and different forums on how to fix this problem and I just can't seem to get it to work. So here is my issue:
I am working with Adobe Illustrator CC 2015 and it informed me that I needed to upgrade to Cutting Master 3. NBD, I downloaded the plugin and moved it to the "Plug In" section of my AI folder. I opened AI, selected my art and opened up the newly downloaded CM3. No problem. However I can not get it to sync at all. It just sits there syncing and never actually syncs. So according to everything I read, I reset the software in my computer to the factory reset. I then reset the actual cutter (turned on the machine while holding the UP arrow). I changed the setting from HL to GL in the Command heading on the actual machine. I have restarted both my computer and the plotter every single time. But still it is not syncing. I have also reattached cords and such. I know the computer is talking to the cutter since when I open the CM3 software my cutter makes a noise every single time. So there is some communication happening. But just not any cutting.
AHHHHH!!!!! I need some help! Any ideas on what to do next? I am desperate! My job is due first thing tomorrow and I have nothing!!!!!