rynecoop 0 Posted July 10, 2008 ok so I have like 10 jobs to get done, and now the my 24" copam will not power on, there is power to the strip it is plugged into, but the machine will turn on is there a fuse or something I can check, and help is greatly appreciated! I really need to get these jobs done, I cant leave the money sitting on the table. thanks Share this post Link to post Share on other sites
rynecoop 0 Posted July 11, 2008 ok I got the plotter open, and the fuse is good on the power supply, I checked and there is power going to the power supply, so now I am thinking it is the mother board! That sucks!!!!!! Any help or suggestions are greatly appreciated!!!!! Someone please help, I need to get this thing working, before my customers go somewhere else Share this post Link to post Share on other sites
kenimes 42 Posted July 11, 2008 Possibly a motherboard or power supply issue. Have you tried other power cords and outlets? Share this post Link to post Share on other sites
rynecoop 0 Posted July 11, 2008 hey Ken sorry I missed your call, I was out doing an install on the last job I got to cut, I think I have the problem figured out, I am 90% sure that it is the power supply, what are the nessacary steps to get this fixed, I think it is still covered under warrenty, I bought the plotter in october of 2007 if My memory serves correctly. I am totaly comfortable with replacing the part my self, I just want to get this fixed as fastly as possiable. Thanks Share this post Link to post Share on other sites
kenimes 42 Posted July 12, 2008 Quickest way would be to order the part off of our web site, then send the defective one in for a refund of the purchase. Or send back the defective one first, then I will ship you a new one. Share this post Link to post Share on other sites
rynecoop 0 Posted July 14, 2008 Ken, I ordered the part today, and got the overnight shipping. I will send the old one back as soon as I get the new one replaced, do I need to get an RMA # before i send the bad one back? IF so could you provide me with an RMA # and I will send it as soon as you give me the go ahead. Thanks Share this post Link to post Share on other sites
kenimes 42 Posted July 14, 2008 Ken, I ordered the part today, and got the overnight shipping. I will send the old one back as soon as I get the new one replaced, do I need to get an RMA # before i send the bad one back? IF so could you provide me with an RMA # and I will send it as soon as you give me the go ahead. Thanks Just write the order number of the new part on the box the defective one is coming back in. Share this post Link to post Share on other sites
