Titan 3 Alignment (Contour Cut issues)

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So about a month ago our computer crashed and we had to update and reinstall vinyl master on our new hard drive. I have been having issues with calibration. I called support and was told to possible change the carriage. A tech came out and changed the carriage however my laser arms and alignment are still cutting off my image. Is there not anyone in Dallas that knows this machine to help when your contour cut of an image is not cutting correctly? We have a hanging project until I can figure this out. 

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If it was working fine before the computer crash then it's unlikely to be a problem with the cutter and more likely an adjustment in the software some place.

Have you recalibrated your software, does say a 4" square truly come out at 4"?

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