my MH1351 cuts edge in zig zag

[tutsipop 0]

My MH1351 cuts edge in zig zag, and won`t close some letters in the middle, I use CASE MATE, but I don`t know how to adjust the offset in the cutter or in the software. Can you help me, please?

P.S. I`ve had read all the postings and I can`t find the solution to this problem.

[firedog 0]

anybody have any info on this, my cutter is doing the same thing and I am using flexi pro 7.5

[kenimes 42]

Is the carriage sitting on its tracks?

[firedog 0]

it appears to be

[kenimes 42]

White wheels behind the carriage are ON the tracks- not in front of them....

Feed rollers tight? Feed roller sprocket tight? Loose belt?

[firedog 0]

everything appears to be tight, the unit is only about 2 weeks old and started to mis align and zig zag when I started using flexi pro

[kenimes 42]

So, it cuts fine with SignBlazer?

[firedog 0]

last time I used signblazer it worked fine

[kenimes 42]

Probably a driver issue with Case Mate then....

You using a Roland PNC I assume?

[firedog 0]

I've tried the PNC 1100 and the 1000 and it seems to do the same type of cut any other options??

[firedog 0]

anybody have any ideas I'm hoping to get this fixed asap.

[kenimes 42]

Either a problem with the carriage or the feed rollers....

[firedog 0]

even though it works fine with signblazer, to me it would make sense to be a problem with all programs if it was a cutter problem.