camillekindle 0 Posted March 6, 2011 I am trying to cut and the program will not finish sending the output before the the cut finishes. The program freezes and my cutter freezes and I have to restart both. I thought it was a RAM problem with my laptop so I closed all programs. Restarted the computer but still same thing. This problem ahs been happening for awhile but is getting worse. I have a copam. I recently sent it in to get the motherboard changed but as soon as it came back it started making a humming noise everytime it is on AND I noticed the "measure" screen never pops up anymore every time I turn on my machine. I figured they changed a setting when repairing the motherboard but now I am not so sure. I am really not sure if this is a sign blazer issue or a Copam issue so I will list this problem in both. Also the warranty just expired on my cutter. But we have not had the $150 to send the cutter back to get fixed since we just sent it in the get fixed a little while ago too. I also submitted a ticket before and someone told me to call them and they would walk me through fixing it but I just have not had time to call and walk through anything during the hours your business is open so if someone could walk me through this issue on the board I would really appreciate it. I have searched the board everywhere for a solution but all I can find is people telling others to submit a ticket. Thanks for the help. Share this post Link to post Share on other sites
Rodger 527 Posted March 6, 2011 The reason for that is I don't think there is anybody on the forum that is technical enough with the Copam . Best to deal direct with USCutter ... especially since they just did repair on it . I would try another computer , preferably a desktop in the meantime . Share this post Link to post Share on other sites
camillekindle 0 Posted March 7, 2011 we actually stopped using the desktop because it started to only work with our laptop. i just changed the usb cord and it worked for now. We have had to change usb cords in the past a few times. Is it possible for a usb cord to stop functioning correctly? It is still working OCCASIONALLY with this other cord. It seems like I need to say a prayer over it while the data output is being sent to the cutter and pray and pray it doesnt freeze halfway through the cut. what could have been done in 4 hours yesterday took from sun up to sun down yesterday Share this post Link to post Share on other sites
Rodger 527 Posted March 8, 2011 we actually stopped using the desktop because it started to only work with our laptop. i just changed the usb cord and it worked for now. We have had to change usb cords in the past a few times. Is it possible for a usb cord to stop functioning correctly? It is still working OCCASIONALLY with this other cord. It seems like I need to say a prayer over it while the data output is being sent to the cutter and pray and pray it doesnt freeze halfway through the cut. what could have been done in 4 hours yesterday took from sun up to sun down yesterday I went thru a couple of the adapter cords like the 1 that came with the Copam ( my Copams do not have a USB port ... 2007 models ) . I went to a serial cable from Radio Shack $16 & no problem since . I think with the movement of the cutter , usb ports suffer . In the past 3 + years , I have read many problems with laptops being used to send stuff to the cutter . Share this post Link to post Share on other sites
bayotle 26 Posted March 8, 2011 I went thru a couple of the adapter cords like the 1 that came with the Copam ( my Copams do not have a USB port ... 2007 models ) . I went to a serial cable from Radio Shack $16 & no problem since . I think with the movement of the cutter , usb ports suffer . In the past 3 + years , I have read many problems with laptops being used to send stuff to the cutter . Only reason you dont have 'problems' with your cutter is you've yet to find the power button! 1 Share this post Link to post Share on other sites
Rodger 527 Posted March 8, 2011 Only reason you dont have 'problems' with your cutter is you've yet to find the power button! WEAK !!! This is coming from the self admitting Professor DOLT Share this post Link to post Share on other sites
