where is the Signcut X2 Software Package

[zerogravityzx2 0]

i have purchased the plotter from you on ebay, and has been 3 weeks after you said on feb.5th the Signcut X2 Software Package was sent out on thursday the 1st of feb.! where is it now?     

[MarcelC 5]

Hello, we did verify that a package was sent out to you. I've asked our shipping guys to look into it and send you another copy. I've also responded to your email so if you have any questions feel free to email me back.