signwerx 0 Posted August 10, 2009 I apologize for buying from a competetor. I'll not do that again!!! My Vinyl Express Q60 started rolling all the media off (as if it were on sheet setting). Can't get it to stop. What have I done wrong. You guys are lifesavers. Thanx for any help. Phillip Share this post Link to post Share on other sites
signwerx 0 Posted August 11, 2009 yes, I have tried defaulting and restarting...No cigar! To the best of my knowledge I have checked the settings. I'm not a computer guru. I believe I may have caused the problem accidentally. Any detailed help would be appreciated Again, Thanx. Phillip Share this post Link to post Share on other sites
Guest HowardI Posted August 11, 2009 Is it on a stand? Is the media feeding from the stand? check the rear optical sensor (small oval shaped window in the cutter deck behind the carriage) to make sure the material is covering it, and that there isn't something in the hole keeping the sensor from picking up the backing. Also, make sure the backing on this material isn't black. A Copam customer had this problem, she had some material that had a black backing. It couldn't measure it. Howard Irwin Support Specialist US Cutter 425-481-3555 888-298-8143 - Option 2 Share this post Link to post Share on other sites
signwerx 0 Posted August 12, 2009 WOW! Good thought about the backing. Never occured to me..Thanx Had to go through tech support today. Seems the problem was in the plotter. Had to reinstall and correct some settings. Working great now. Appreciate all the help. Maybe I can be a help soon Phillip Share this post Link to post Share on other sites
signwerx 0 Posted November 16, 2009 SW jumped right in there and fixed me up PT Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted November 16, 2009 so what is the answer - I have a graphtec that if I use advance after plot does this same thing Share this post Link to post Share on other sites
