vgiex 0 Posted September 7, 2007 Everything was set-up perfectly and I did my trial run which cut nice. But now...its not cutting at all. Tried evertything...from re installing to re plug but no luck. Help please Share this post Link to post Share on other sites
kenimes 42 Posted September 7, 2007 Make sure the Buad rate on the cutter matches the Baud rate in your comm settings of the software. Also make sure the cutter in Online before cutting. Share this post Link to post Share on other sites
vgiex 0 Posted September 7, 2007 Thank you for the reply. I played with the baud rate and I make sure the cutter in Online mode before I send the file. As I said before, I did a trial run and cuts perfectly but on the second run It would not work at all. . I tried re-installing but still, no communication from computer to cutter. A ny other option for me? I missed 2 deadlines today and I really like the machine...I would not play my option of returning it. I guess, Im the unlucky one.. Share this post Link to post Share on other sites
kenimes 42 Posted September 7, 2007 Call me 425-284-2282 or 866-789-2919 If I do not answer, I am on the other line so leave a message. Share this post Link to post Share on other sites
kenimes 42 Posted September 7, 2007 Was able to get it going by changing the settings to Direct, instead of Use Cut Manager. Made sure other settings were correct in the software (Baud & COM), and had it cutting in no time. Share this post Link to post Share on other sites
vgiex 0 Posted September 7, 2007 Thanks Ken! Awesome Technical Support. I felt out dated! Share this post Link to post Share on other sites