camillekindle 0 Posted February 14, 2009 We just hooked up our cutter. Test cuts worked fine. This is our second attempt at a real cut. We are cutting from our sign lab software. It cuts but at the end the blade stops in the down possession at the end of the graphic and the machine says "cutting" but it is obviously not cutting. We turned it off and back on still same thing. Can we not use sign lab? Our computer doesnt freeze so I believe all the information is being sent. We are using a usb to usb cord and it is being hooked up to a network hub....could this be the problem? Thanks for your help! Share this post Link to post Share on other sites
KageDesign 3 Posted February 14, 2009 The hub could very well be your issue. The cutter really needs a direct line to the computer. Try moving the cutters usb cable directly to a usb port on the computer itself and see if that fixes your issue. Share this post Link to post Share on other sites
camillekindle 0 Posted February 15, 2009 hmmmm...still freezing up. The plotter doesnt finish the cut and just stops mid-way through. We connected it directly to the computer though usb and still isnt finishing a cut...Any help would be appreciated! thanks! Share this post Link to post Share on other sites
KageDesign 3 Posted February 15, 2009 Is it stopping in the middle of the machine itself or closer to the sides, if you get the cutting head to close to the sides and it hits the red emergency stop buttons it will stop and seem frozen, If thats not the case could be something with the machine itself, I would then contact uscutter by phone. Share this post Link to post Share on other sites
camillekindle 0 Posted February 15, 2009 Now we have managed to get it to finish cutting. But when it is done cutting it stops where the cut started. The LCD says "cutting" but the blade doesnt move back to the origin. Is this normal? It wont respond to anything when we click buttons on the LCD. We always have to turn it off and on. thanks for your help Share this post Link to post Share on other sites
Uncle Remus 0 Posted February 15, 2009 Mine did the same thing when I was using signgo pro, but cut perfectly using signblazer. Try & use signblazer & see if that works & that will tell you if it's a cutter or maybe a driver issue with the other software. Share this post Link to post Share on other sites
camillekindle 0 Posted February 15, 2009 problem solved. I have used sign blazer and works fine thanks Share this post Link to post Share on other sites
