Norma

Hello Jesse, I am a newbie to the vinyl cutting industry. So I am still learning bit by bit. I talked to you a while back on the phone about my cutter not moving at all when I push the arrow keys. You walked me through opening the covers and unplugging wires to mother board. It all worked after that thank you. My new problem, I have went over the step by step instructional video to set up the laser for countour cutting. When I check the laser by turning it on, the laser jumps right on the dot that I made with the pen. I do this over and over and it works out. I did the arrow example like in the video about 20 times now, and I get the exact same pen mark in the same place, but it is wrong. I attached a jpeg of what I get. Can u please help me figure out what I am doing wrong. I have several order already, and the only problem I am having thus far, is this. Thank you. Norma

Hello Everyone, and Anyone who can help. My name is Norma and I am new to the vinyl cutting machine. I also am having trouble with registering the laser to countour cut. I followed the online instruction video and my pen is still way off from image. I have the set laser to point 1 and then 2 and so on. My laser when turned on, jumps right exactly to the dot. Looks great when I check and double check, but when I go to cut in Sign Pro, My pen mark is always off. Can some one help me please. I have several orders already and deadlines are approaching, and I still can not get countour cuts where they need to be. I posted a pic of what I end up with after following the videos on line. I do appreciate anyone who can help me. Thank you