Mike3487

I Also have had a terrible time with the shipping from US Cutter, not the product at the begining of summer i ordered a 24" laser point and along with it i also ordered a sample pack of vinyl, i got the tracking number and the order verification no problem, A week later when the box arrived there were 2 boxes one i assumed was the cutter and the other all the vinyl i ordered, i was wrong, the vinyl was no where to be found, i chocked it up to a paperwork error made a call and talked to customer support and no problem the new one was shipped out. three weeks later i ordered some more products including 100 white sign blanks. and boy was i surprised when 100 yellow showed up, again a simple mistake called customer support nd they said they would call fed ex and have them pick it up and gave me a RMA, well after three days fed ex still hadnt shown up i figured well maybe they had to file some paper work one week passed and made a call and they said they would send fedex again, another week nothing, called again finaly they said oh you never got the return shipping label, no defiantly not, one more week and the package was finally picked up and i got the right material, good thing i didnt order them for a reason and had a month to wait... again i am a forgiving person and you guys have some of the best prices out there so i ordered 2 rolls of vinyl and a 24x50ft role of magnetic material and what a shock when i open the box and there are the 2 rolls of vinyl and a small box... 24 12 inch vinyl sign blanks, i thought to my self oh crap did i order the wrong thing, sure enough i didnt the packing slip on the out side of the box confirmed that i defiantly order a 24x50 roll. now i can understand shipping the wrong color oops they look the same on the outside but to ship a 12in by 8 in by 6 in box in place of a 24x50 roll your employees arnt even checking what they are doing, so you may say that shipping errors occur on a small amount of orders I guess they all were dumped on me