Vermonster

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Posts posted by Vermonster

  1. Posted

    Does anyone have any?  I have a few I'm looking at tracing but they're going to take a while and before I brewed the coffee (and poured in some Bailey's) I figured I would check to see if anyone had any decals of pop up campers specifically (Not regular campers)

     

    Thanks :)

  4. Posted

    Offset and Overcut in the software only with the MH. From the picture I agree with the too much blade comments. How did you set how far the blade is sticking out?
    Doing this for 10+ years I can tell you there is not too much blade. I can run my finger over it and barely feel it. Can't see the image on the paper so it's not scoring the paper. Weeds fine.

    The blade doesn't round the corners and make it stop cutting and change directions.

    What's more...Does the same thing with the pen in and at all the settings they told me to use.

    They've agreed that something is wrong...

    I had one MH721 a long time ago that worked great so I decided to order a second one to increase productivity and have a backup. The second one had similar problems as yours and they wanted me to use parts from my working cutter to diagnose the new one. I didn't think that was a good idea for obvious reasons.

    I was able to return mine for full value credit towards the purchase of a graphtec but still had to pay $40 return shipping. It sucks for sure.

    Hell would freeze over before I pay restocking or shipping. There's no way a customer should be out of money because the product was not working correctly. That's why I chose to buy through eBay... Buyer protection. Already spoke with EBay who's told me (literally) "we have your back"

    They've told me the company will have to pay for shipping (have an RMA already) and they can't charge me restocking (US Cutter has said they would waive it too)

    Just not sure after today how much I trust them to refund me once I send them this plotter back. They flat out lied and didn't do what they said they would today... And the owner is well aware and hasn't so much as apologized

  5. Posted

    To clarify...

    1. There is no overcut on this machine. They did tell me you can calibrate it through an app, and we're supposed to do that, but when he called me he told me they were slammed, 8 people waiting on hold, and sent me instructions to tighten a screw somewhere else (if it needed it). I didn't rank high enough after being sent multiple plotters and parts and having to deal with this after almost 3 weeks

    2. This was a test cut directly from the machine. No PC was hooked up.

    3. Overcut would help closing the cut potentially but like cut its making out to the left would be there. For the record I DID try overcut... Lots of it

    There is no overcut or offset settings on the plotter. I was more than willing to try calibrating it but Joe from US Cutter had other ideas in mind and I honestly felt (by his own words) he was more worried about the 8 people on hold. His manager (with Karl Bowman who's yet to return ANY of my calls) told me that the plan was to calibrate it and if we couldn't get it resolved in 10 minutes they'd check one out, make sure it worked right, and overnight it. I was more than happy to do that. I've lost a lot more than I paid for the machine in the past three weeks and just wanted a working plotter but when Joe called me... All of a sudden it was

    "We're really busy, we are sending a new one, and we can't test it cause we are out of them here in Washington"

    He also gave me his direct email telling me to email him if I had further issues.

    Now, we have a new problem. They messaged me telling me I had to pay a 20% restocking fee. WTF

    They've also told me they won't issue a refund until they get the plotter back.

    After three days eBay will handle my refund regardless of what they want...but if you look at their F rating with the bbb and read the complaints there and on EBay, they're making money charging for restocking fees because in many cases (I'm sure not all of them - some are definitely operator error) the machine isn't working correctly.

    Frustrating...

  8. Posted

    So the plan today was that they were going to work with me to calibrate the machine (not the software) and would test another machine and send it to confirm it was working.

    Then they called and sent me a pdf to check a screw (went on to tell me how busy they were) and told me they didn't have any in WA so they were sending me one untested from another facility

    I'm absolutely done with this. Done with US Cutter... And I've told them to refund me my money and send RMA for the machines they keep throwing at the problem

    Apparently customer service is about as quality as these plotters these days :(

    Sad considering I've bought multiple plotters and tons of supplies over the years but they made it pretty apparent my issue wasn't on their list of priorities today

  9. Posted

    I can run my finger over the blade and barely feel it. It's not scoring or marking the paper backing whatsoever...

    I can go lower but that's not nearly as concerning as the "offset"

    How do you change the offset on the machine itself? This was done pressing "test cut" on the machine with no PC connected or are you saying it's just inaccurate naturally with the machine and I have to compensate for that (probably caused by the step motor) by adding offset (and probably overcut)

    Consistency would be nice regardless what the machine costs...

  10. Posted

    So..2nd machine arrived... this is what it does. It's never been connected to a pc. This is just the test cut right from the machine itself

    Unbelievably upset...

    It's cutting worse than the first one. The corners aren't even squared, they're rounded off AND when it doesn't close the cut it actually flares out...

    Close to giving up..... I've lost several jobs cause this has been going on 3 weeks and one of them was a big foot in the door for repeat business :(

    </vent completed>

    post-85924-0-98516300-1460219583_thumb.j

  13. Posted

    Worked with support. I noticed a squeak from the carriage and they want to replace the carriage AND the motherboard. This has always frustrated me about US Cutter... Sending parts for a brand new defective machine but I'm going to try this and see what happens. I appreciate the support but just feels unorthodox having to replace parts myself on a machine not working right out of the box

    But whatever... I just want it fixed even if I have to take it apart and do it myself.

    More to follow when the parts get here...

  15. Posted

    well, messed with the setting (not the blade depth) and moved the overcut up to .350 and that seems MUCH better, though I do hear a slight squeak when the carriage slides back and forth.  Cleaned out the track a little but still doing it.  Wondering if I put some lithium grease (tiny bit) on a q-tip and slide it in the tracks if that will help the sound?  I can't imagine having friction is good for those nylon wheels, or for cutting.

  16. Posted

    I think it may be just how the pic came out with the blade. Things slowed down to a crawl with the Graphtec and was just sitting around not getting used so sold to invest towards a hobby. Just picked this up to do some stickers here and there

    Unfortunately that doesn't seem to have stopped the problem. Overcut (FlexiSign) is at .100 (default)

    Wondering if .125 or .150 would help

    post-85924-0-52641000-1459613336_thumb.j

  18. Posted

    new 721 from US Cutter.

    Trying to cut a circle with a square around it and it's not closing the cuts.

    Grounded, tried 2 apps...same results. Rollers seem tight, belt seems ok. Will call Monday but looking for suggestions in the meantime. They screwed my order up and didn't send my vinyl until almost a week later so I am running behind on an order.

    I've had several US cutters through the years and one time I had this issue and it was adjusting a setting (overcut or offset - can't remember) and it fixed it. I've toyed with both to no help.

    God I miss my Graphtec....

    Any suggestions?

    post-85924-0-06005900-1459611111_thumb.j

    post-85924-0-32216900-1459611143_thumb.j

  23. Posted

    I don't even the extra for nylon on their site.  When I filter for just nylon it gives me a Hexis Cutflex only. 

     

    The roll has a label on the inside with the following on it: 

    700009794z 
    02/18/2014
    US Cutter

     

    I just got out of bed when I saw this and checked and I looked on their site and those numbers don't bring anything up on their page. You could be right, I'd just have no way to really know.  I don't think I ordered the wrong stuff - I'm guessing they would have told me when they pulled up my order, reviewed it, and asked me what kind of material I used (Cotton).  The world may never know.

    • Like 1

  24. Posted

    Didn't necessarily switch - they gave me a credit for material, as part of a promotion and I thought I'd give it a try.  So the material didn't "cost me anything" (if you look at it that way) but replacing the bad shirts that cracked does.  It's not a single issue.  It is happening on a whole bunch of shirts I've done (10-11 customer shirts and about 8 of my own). 

    Yah, I'm not testing anything at this point. That's the manufacturer's job.  I'll just switch back to Fibron and chalk it up to a lesson learned. 

     

    Goose - it may have been a bad roll.  This vinyl isn't coming off really, it's just cracking really badly and I guess since it's cracking, now it's catching in the wash and pulling it off.  Temps look good.  It's a lesson I learned the hard way (like I do most of my lessons) -  Maybe Siser is a great product - I'm once bitten twice shy... The amount of shirts I have to replace for others, along with material and labor don't really give me the warm and fuzzy about using it again.  Then there are my own shirts.... ugh...

     

    Case closed...

  25. Posted

    I'm not really interested in getting into a whole big debate here (because at the end of the day that's all it is...a debate) but I guess I was expecting US Cutter to stand behind the products they sell or at the least, broker a resolution through Siser.  Using your example...if the hinges went out 3 months after buying it, Best Buy would stand behind it and would exchange it then they'd deal with the manufacturer and RMA it.  I only know because I returned a laptop that was defective at about 8 months after buying it. If I put Vinyl on someone's vehicle and it started cracking 2 months after I installed it - I'd make it right and deal with the manufacturer separately. Maybe I just have a screwy sense of business ethics...

     

    The other piece to this was that I guess I would have expected them to have more of an interest in a product they sell failing for a customer in this manner.  It just seemed like they wanted to throw 15 bucks at it and move on.

     

    The scary part is I don't know if this is going to happen to the other colors I have, or if it's just white (I've done 2 shirts using blue and bubblegum which seem to be ok and a few in black but every white one has done this).  I'm not willing to take the chance using it on a customer's stuff again - period.  I'll just buy Fibron which I've used for years without troubles.  No biggie, life moves on. Lesson learned