mr_signs

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Posts posted by mr_signs

  1. Posted

    Hi Everyone,

    I'm wondering if anyone knows of an online vendor that can do printed on, die-cut vinyl like the kind that is installed on car doors. I have a cutter but I don't have the equipment to print on vinyl. I'm looking for a vendor that will allow me to create the design, upload it to them and then have the printed on, die-cut vinyl shipped to me.

    If anyone knows of a vendor they can recommend, I would really appreciate it.

    Thanks

    Dana

  2. Posted

    sounds like there is more than one image on top

    it happens - ungroup it then drag apart - you prob will find there is more than one cutting line on top of each other

    Awesome I will try that out!! That would do it.  I'll post how that goes tomorrow...

    Thanks again!

  3. Posted

    Hello Everyone,

    Hoping someone on here can help me out...

    Signcut makes 2-3 passes over the same cut even though I have it set to only make 1 pass.  Not sure what i am doing wrong if anything.  I was able to reduce the number of nodes the vectorized image had so I don't think thats the problem.  Any help would be appreciated!

    Here's my setup:

    Macbook OSx 10.5.8

    Signcut Pro w/Mac Build 1.07

    AI CS4

    Maybe the trace option in AI is causing this? :-[  I just need it to stop after the first pass and move on to the next, you know...lol!

    Thanks!

  6. Posted

    Ok. In order to put this matter to rest, I must say Marcus is a man of his word and the issue is being resolved.  USC will be taking care of the shipping and the exchange, no cost to me. ;D He even pm-ed me along with a few other members from USC.  Faith and confidence has been restored.  

    I apologize to those that think I was bad mouthing the company prior to a resolution being enacted.  I was extremely frustrated when Friday came and went.  

    With that said, I would like to thank Marcus, Brandon for (responding), BannerJohn for all his help and Yaro for calling me and settling the issue!  :angel:

    Being a business owner myself, I understand that things do happen sometime!  Marcus handled this quickly and I thank him for that.  I also now have a better understanding of what USC is all about.

    Thanks guys!!

  7. Posted

    Well I sure hope this can be resolved tomorrow.  As I stated before one of the major reasons I chose to buy from USCutter was the fact that the Customer Service Reps seemed to be very responsible and reliable here on the forum.

    I understand that "things" happen sometimes but, it is how those issues are resolved that can be most telling.

    We'll see...

  8. Posted

    Ok.  I've been researching quite a bit on this site as I was interested in adding vinyl cut products to my current business.  I finally narrowed my choice down to the Copam 2500 as it seemed to be a cutter that will last me a while and perform well for the long term.  Well last week wednesday 1/20/10 after much anticipation, I finally received my Copam and the other supplies I ordered (12 pack greenstar vinyl, squeeges, etc).  Thursday 1/21/10 I went ahead and pulled the copam out of the box put it together only to find out that the NEW Copam I paid full price for from this site ($750) was apparently refurbished!  The cutter not only has a crooked roller holder (which will not roll correctly) SOMEONE ACTUALLY TOOK A BLACK MAGIC MARKER AND COVERED OVER SCRATCHES TO THE CAP!!! Even the LED shows use.

    I called USCutter immediately and after being passed around a few times, I was told that I would have to pay for the return shipping!!  At first I was told it would be $60-70 to return and then $30.  Q:  WHY SHOULD I HAVE TO PAY FOR ANYTHING WHEN I PAID FOR A NEW MACHINE DIRECT FROM USCUTTER?  Why is their error (lack of quality control) my fault? :D

    I spoke to BrandonD (who stated he was the manager for customer service) on that Thursday.  He then told me to send him the pictures, which I did that day.  So Friday 1/22/10 rolls around and no word from Brandon.  No return email and no call back after leaving him a voicemail.  I don't get this company...what company does this?  At this point I am not even confident that if I return the machine for an exchange, that it will even be new!  All the while they are in the process of losing a new customer that had every intention on "working" with them based on this great forum.

    Today is Sunday and they are closed but I am extremely annoyed by their lack of concern.  I mean I didn't even get a return email stating anything.  I spent almost $1000 on my order!  What do you think??  ;D

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