killerdecals

I am trying to cut racing stripes for a customer which measure 20" wide by 72" long. Now when I go to cut this and the machine prefeeds it should move across the vinyl very slow compaired to the rollers because it is only supposed to move 20" but instead it moves just as fast as the rollers and will not stop moving across the vinyl infact if will move all the way across the machine until it hits the otherside of the machine if you let it. Now if I make the length 65" or shorter it is just fine and works great but any length over 65" it will do this crap. Why would my length be making my cutter do this when it's the width that the cutter is supposed to be measuring across? Any help would be great thanks

Thanks Speed I need to check that out

Actually I am connected serial port but I have tried usb and changing com's as well and same thing. I am almost starting to think it is a cutter issue because signblazer is so simple I can't imagine it being that. This summer it got damaged by lightening during a storm because it was plugged in so I had to replace the motherboard and I/O board in it. I don't see why that would matter either but I am out of ideas here lol. Anyone know of a good site to learn how to use flexistarter?

Zoomed in and it isn't trying to tile their is only 1 box.

here is my settings screen

I go to cut and settings and my cutting output size is 24"wide by 120" length so is the the setting you are referring to?

Nobody has any suggestions? Man this sucks lol

Sorry I have the US CUTTER REFINE MH 1351 and I am using signblazer right now. I have flexistarter 8.5 but I have yet to learn how to use it so I continue with signblazer until then. As for the file it doesn't matter what I use infact I can just make a rectangle and it will do the same thing. Thanks

I am trying to cut a phone number 12" high by 90" long on 15" vinyl but when I go to cut and it starts to prefeed it keeps moving left right to the other side of the maching rather then stopping at 12". Any Ideas?

That would only matter for more then one copies correct? It's not even checked for one copy. Thanks

I have no weeding options checked

Ok I have the Refine MH1351 cutter and it has worked pretty good thus far. What is happening is I am trying to cut a phone number 12" high by 90" long on 15" vinyl. I line the cutter up to it's start position and when I go to cut it starts it's prefeed as normal but instead of stopping at 12" it just keeps going until it hits the otherside of the machine. It works fine with shorter lengths but longer stuff it has troubles. So why during prefeed on longer lengths does it not stop where it should? No I do not have the X and Y measurments backwards either. Thanks I use sign blazer

It's just a customers phone number so I am not going to put a customers phone number on here. I have my work area set to 24" tall by 96" long and the 11 digit number 1-715-625-4785and the number size is 12" high by 90" long. This should be an easy cut but for some reason it doesn't like the length. I tried it at 5" and no problems but longer it does not like. Just to make sure ...Is that a fictious # or the # you did not want to put on here ? I'll delete this post if it is the actual # . lol yes this is a made up number thanks

yes I make sure the Origin is set. Their is no kill switch on the other side so it will move all the way across until it hits the other side then starts making a horrific noise then starts coming back the other direction. Very weird why it does this. I don't understand why normal lengths are fine but does this with longer lengths. Thanks

I want to find out why this is doing this. It is only 12" high I shouldn't have to tile and piece it together it should be a pretty easy run for the machine.

I have them both at 15" by 120" With something this long and only a foot high the vinyl should be feeding much faster then the cutter head during the prefeed but the cutter head is moving almost just as fast so the cutter head is off the vinyl at about 40" of prefed vinyl. Is any of this making sense or am I being confusing? lol

I have them both at 15" by 120"

It's just a customers phone number so I am not going to put a customers phone number on here. I have my work area set to 24" tall by 96" long and the 11 digit number 1-715-625-4785 and the number size is 12" high by 90" long. This should be an easy cut but for some reason it doesn't like the length. I tried it at 5" and no problems but longer it does not like. does it matter if you use usb or serial for long cuts?

It's just a customers phone number so I am not going to put a customers phone number on here. I have my work area set to 24" tall by 96" long and the 11 digit number 1-715-625-4785 and the number size is 12" high by 90" long. This should be an easy cut but for some reason it doesn't like the length. I tried it at 5" and no problems but longer it does not like.

I bought it a couple months or so ago and have never used it and yes I do have the dongle and it is in the usb. Is my computer missing something to open it such as a special java or anything? I just don't understand why it closes right away.

I have Flexi starter 8.5 too but I can't get it to open. It starts to load and when it is done loading and ready to open it just closes right away. Any Ideas? thanks

Did you ever get your machine fixed then?

I am backed up with orders and my cutter isn't working now. I have the Refine MH 1351 and it has worked great for a couple years now but monday I went to work on more orders and when I went to cut it gave me the can not open the output device error initializing cutter! I can move the cutter from the cutter but it will not move with the signblazer. If i hook the USB up it doesn't give me that error but it loads the job and starts to trace it but the cutter doesn't move. Port settings all match the computer and cutter. Orders are backing up and people are starting to ask where their items are please helP!!

Well after they made sure the settings were all correct which I knew they were then it narrows down to 2 things it seems , the I/O board may be bad or the Motherboard. Are you still under warranty? I found going to the Us Cutter website under support and trying to get the live chat help was great cuz they can access your computer via internet and check your settings and such. It is very frustrating when your machine does not work and you are slammed with orders I know. Good Luck!

They were a great help! They were on the phone with me for an hour or so and he accessed my computer via internet and looked at everything. We narrowed it down to the motherboard since we replaced the I/o board and that wasn't it so they sent me a new motherboard overnight and that was it so we are back in business!! We had a bolt of lightning hit our shop and I think that fried it because it also knocked the hot water heater out as well. Thanks to all the helpful techs at Us Cutter! They say your machines are cheap but they do the job just fine for me thank you! Also thanks to all of you for helping me get this figured out and giving me advice.