Brandon_Davis

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Posts posted by Brandon_Davis

  2. Posted

    LoL... Schramm, I clearly was only pointing out that in your appreciated defense you kinda reversed course... Just an observation! I appreciate all the input and as silly as this thread is I love the opportunity to really hear what some people think.... I imagine this thread will go strong into tommorrow...

  9. Posted

    Nona you know you are probably heading for a banning from the site if you say bad things.  I hope that it all works out for you!  I will say this and don't care who doesnt like it.  The majority of us have a generic cutter (myself included) we have had issues with them and for the most part everything works out!  The statement "You get what you pay for" cannot be more true.  Both US Cutter, Cutter Pros, Seika and others sell a low grade, just above low grade (most of us own), mid grade and top of the line.  You cannot buy caviar at the dollar store so dont get mad about it when it goes bad!

    First of all I understand and appreciate your post Schramm.... However US Cutter sells a complete line of cutters to fit the needs of all types of consumers. You specifically use the phrase, "low grade" when referring to the products we offer. My question is, is Graphtec low grade? I mean we would be neglectful of an important part of the market if we did not sell a cutter to fit every budget, how else is anyone supposed to get their feet wet. We can't all be vinyl cutting elitists right out of the gate... :lol:

    I just also wanted to point out that while you are warning Nona about saying bad things you managed to call our product line low grade, compare us to the dollar store, and to equate our products with the conclusion, "when it goes bad" as if they all will... Thought I would point that out, also that I am not trying to be antagonistic in any way what-so-ever.

    I have complete faith in Nonabelle and her critiques and conclusions.

  10. Posted

    I hope the suspense is killing everyone... Has anyone even speculated that this post may be a very positive one...?!? HiNT HiNT  ;)

    I got a bunch of doom and gloomers for forum mates... :lol: LoL - Naah J/K

    I have to let you all know I will do anything to work with and assist a US Cutter customer (not just myself but I believe the entire company feels this way). It is my top priority to provide service that is comforting and overwhelmingly competent. I want to practice consistent policy (sometimes policy can be difficult to swallow but we trade that away for consistency) while also not ignoring common sense solutions.

    This company completely stands behind their products and our high level of personal service should demonstrate that. Sometimes the solution to a problem is not what a person would prefer to hear (bad news happens everyday), know that we weather these problems together. The support team at US Cutter is always here via: email, phone, chat, remote desktop, and forum. I think the only thing we love more then cutting is helping out our friends and customers.  ;D

  24. Posted

    Hey Xtreme,

    Give me a call if you have issues looking up the correct procedure to troubleshoot your issue. I am at the office all alone today holding it down and the phone is not ringing. Anyway I would love to help you.

    -Brandon Davis

    1-888-298-8143 X113