The carriage works just fine, the drive roller doesn't move at all. the head moves side to side and the drive roller just vibrates loudly. it will cut nothing in test mode as well. The shipping box looked a little banged around the edges and it does appear to have a small scratch on the track plate ( i'm sure the scratch is not a big deal ). Can you please give me advice on getting this cutter to work. I even tried all 3 connections but still nothing. It really appears that the drive rollers are frozen in 1 position.