cavediver4

Ok I have just purchased this cutter new. CTN 630. When I cut letters it will not just cut the letters. It keeps cutting where ever the knive goes across all the letters. I will not lift the knife to go to the next letter. I tried both signblazer elements and winpcsign pro both of the software does the same thing. So when it gets finished cutting I will have lines across all the letters. Can anyone help THanks

I have more information I just tried a different computer a lap top and using the same sofware and same usb cord it makes the cuts the way it should, I did not ajust anything. But i really need to use the other computer. Could it be a usb thing. I'm hooking them up the same. The lap top is using xp pro just like the desk top. The desk top is a newer computer it only has usb and no seriel port. Strange mith