Josh Ellsworth

I am not authorized to reveal the source for our material or any like product in the marketplace. As far as admitting there was a problem with Spectracut II... Our company was working back and forth with the factory to see if in fact there was a problem. Also, we were selling thousands of yards that were working just fine. I tested and completed many successful applications during this period with no problems. At the time, it was all very puzzling. I now know that the problem was at different points throught the lots being manufactured. There could be issues in the center of a roll and not at the beginning - or vice versa. After the factory tested our lots and confirmed the defective material, we communicated it and offered refunds or exchanges. Could I have handled it better - yes. Did I lie -no. I gave you the information that I was privy to and thats the truth.

Thanks for the post of the video. And to address the other comments - we have since rectified the issue that we had with the Spectracut II with 99.9% of our customer base. We've also released the Eco-Film product which is in the video to offer an alternative brand. It has actually become our best seller. As you can read all over the place here - fivestar has a problem with me personally and therefore bashes me and Imprintables everywhere. If anyone is questioning my character or the quality of our product, I can provide thousands of references/customers who like my service and support and trust me and my company - or you can just google my name, pick up a trade magazine or go to one my seminars to see what I am doing to help new businesses succeed. Once again - Fivestar, I sincerely apologize for the miscommunication that we had and hope that you'll find a way to forgive me at some point in the future. I, in no way tried to have a negative effect on your business and I feel bad that I did. Josh