pmiracing

Okay, We have installed a new mother board and blade carriage and now the blade does not drop down enough to actually cut the vinyl. I have IM'd Ken and tried calling and I keep getting the answering machine. Does anyone have any idea's??

Yet another day has gone by and no working cutter. You said we would have the part for it today. This has been one of the worst purchases I have ever made. When I bought this machine, I sure thought one month would be plenty of time to get the machine and cut the things we had to get done, I guess I was wrong. If my business ran this way I wouldn't have one for long.

We have tried various USB cables, a new mother board and now the blades will not lift off the paper and I can not get a hold of Ken. Any idea's would be great!!

Ken Imes Please call me, This machine still IS NOT WORKING. We need to get this figured out since we are now on our fourth week since I ordered this thing and I still have nothing that works.

still nothing. I really need someone to walk me through this step by step. We have spent around four to five hours trying to set this thing up and nothing. These things shouldn't be this difficult, why don't they come with instructions that walk you through this? :why:

now after "sending output to cutter" it pops up an error -"Can not open the output device. Error initializing cutter"

how do I check the baud rate in windows? I can in csigncut and at the cutter but can't find it in windows. What should it be set at? What about the com port? Thanks for the help

I just got a refine MH 1351, got it all hooked up and can't get the computer to communicate with the cutter. We are using signblazer on a desktop with xp. I have tried the LPT and USB ports with no luck. We finally got it to pop up "sending output to cutter" but still nothing at the cutter.