chrissie75

Vinyl cutter model--Refine ECO Series Date purchased (Date is best, otherwise month and year)--11/15/2010 Connection method (USB, serial, Parallel)--USB Software (Signcut, Artcut, Flexi, etc)--Flexicut 8.6 v2 Operating system--Vista Material--Oracal vinyl 651 Not having a problem, just I'm about to buy a laptop, and the one I want is running Windows 7 Home premium, which is a 64 bit operating system. I was on phone with tech support with other issues last week and they were wanting to make sure I was running a 32 bit system here on the desktop. My question is, what do I need to do to run my cutter and Flexi v 8.6 on the new windows with 64 bit system? Do I need a new cord or something? I'm pretty confused here.....

I ended up calling tech support, and the guys there were wonderful!! We ended up using the copam 2500 drivers, and I'm cutting like crazy now, lol. Thanks to everyone who responded here, you guys are awesome!!

oh wow, ok, thanks for the heads up on the front usb connectors, i just moved them to the back of the cpu. I called flexistarter tech support and he remoted into my puter, he said uscutter sold me software that does not support my machine. I have emailed tech support for us cutter but havn't heard anything back and it's been a few days now. Tech support for flexi said the new version 10 supports my cutter, but i have already paid $60 extra dollars when i ordered my machine for flexi 8.6 v2. urg i'm frustrated, any suggestions?

Vinyl cutter model--Refine ECO Series Date purchased (Date is best, otherwise month and year)--11/15/2010 Connection method (USB, serial, Parallel)--USB Software (Signcut, Artcut, Flexi, etc)--Flexicut 8.6 v2 Operating system--Vista Material--Oracal vinyl 651 My probem is that I am in the production manager setup, and the refine eco series is not listed as a brand name. I tried under uscutter, but model number PRO-24 is not listed as a model type...what should i select? Also, I am connected via usb from cutter to computer, there are 2 usb plug ins on the front of my cpu, the top one has the software key in it that flexi tech support said had to be connected at all times, so I connected the usb cord to the second one, what com port does that make it? I'm so confused, any help would be greatly appreciated. Thank you