Hello everyone and greetings from Bulgaria :)
Sorry for the google english, I hope I won't break some rules and stay understood, but I need help.
I have a brand new Graphtec CE-7000-40 that I will be using to cut F-Mark labels. The problem is that days after they installed the machine, a problem appeared. Support told me to send the plotter to them so they could check what was going on because we tried everything they could think of over the phone - including resetting the plotter.
But I imagined that it was a software problem :) that's why I decided to ask in the forums.
The problem is the following - the plotter stopped closing the lines - we noticed it on a circle with a diameter of 100 mm - the gap that remained is about 5 mm long.
We reset the plotter, played a circle from the Cutting Master - the result is the same. Then I noticed that even when doing a test - the triangle are not closed all the way. I am attaching a photo and I hope someone will share if they are familiar with the problem.
P.P. I also tried with another blade holder from another plotter and it didn't work.