John Rinehart

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Posts posted by John Rinehart

  1. Posted

     

    I recently updated my computer Windows 11. I had to reactive the software as some do, but now my MH 721 simply won't cut. The software is detecting it as normal, bit when I go through all the steps and hut "CUT NOW", nothing happens. Common problem? Easy fix?

    See my note below, but I did the same and just called USCutter service number and Greg fixed me up by sending me a good device driver for my SC2 and Windows 11.  

  2. Posted

    I had a US Cutter SC2 that was a friends and he wanted me to do all his vinyl needs and I could us the cutter as well.  I purchased SCAL and I was off and running.  Then I did the Thing, I let my computer upgrade to windows 11 and I no longer could cut.   I was short on time and returned the cutter to my friend saying I could connect to the cutter any more. This was back in April of 2022.  I sent several emailed back and forth to CraftEdge to no avail. 

    Now it is November 2022 and I purchased my on SC2.  with MasterVinyl CUT 5.0.   After following all the instructions to install cutter in MVC 5.0 I still could not connect to the new cutter.  I turned in a ticket to Future.Support and after 2 days got a response back that said to follow instuctions, that I have already done.  I searched the internet for the correct driver and could not find anything that might work and nothing did.  

    So I called USCutter Service Number and in five minutes Greg sent me the correct driver and I am good.   Now I can cut with both MasterVinyl and SCAL.    I will be working with my friend to get him up and running.  He had not had time to see if the old cutter had a problem,  but I don't think so, just USCutter needed to update driver to work with Windows 11. 

    So call USCutter and get the right driver if you cant connect.  

    Thanks. 

    John Rinehart