David704 0 Posted May 10, 2020 I recently purchased the SC2 and hooked it up by USB and I hear my computer's connection alert, but it is still not connected. When I try to select the dropdown menu for connections there is nothing there. Do I need a special driver for my computer? If so, where do I get it? Is there a link? Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted May 10, 2020 No mention of which cutting software that your using. Yes, you need a driver if using the USB cable. Look in support. https://www.uscutter.com/static/PDFs/SC2_Manual_FINAL_10_10_2017.pdf Share this post Link to post Share on other sites
David704 0 Posted May 10, 2020 3 minutes ago, MZ SKEETER said: No mention of which cutting software that your using. Yes, you need a driver if using the USB cable. Look in support. https://www.uscutter.com/static/PDFs/SC2_Manual_FINAL_10_10_2017.pdf My Bad, I am using VinylMaster 4.2 Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted May 10, 2020 Follow the instructions Share this post Link to post Share on other sites
David704 0 Posted May 10, 2020 Just now, MZ SKEETER said: Follow the instructions I did, I added the driver available to no avail. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted May 10, 2020 So you went into Vinyl Master and set your cutter up? You matched the com port number from your device manager with the com port number in Vinyl Master? They must match. Vinyl cutters are not plug and play and to not install like a printer. Share this post Link to post Share on other sites
David704 0 Posted May 10, 2020 7 minutes ago, MZ SKEETER said: Follow the instructions OK I went to the support page as well and I saw no drivers tab there at all. That is why I asked if you could assist with the link. I am sorry for not already thanking you for your time too. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted May 10, 2020 Follow the instructions Share this post Link to post Share on other sites
David704 0 Posted May 10, 2020 4 minutes ago, MZ SKEETER said: So you went into Vinyl Master and set your cutter up? You matched the com port number from your device manager with the com port number in Vinyl Master? They must match. Vinyl cutters are not plug and play and to not install like a printer. I couldn't match the com port number. I use USB plug and play because I have no additional port on my computer to set it up the other way. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted May 10, 2020 USB is not plug and play. A vinyl cutter is not a printer. Those cutters do not have true USB. You have a com port number when you downloaded the driver, you must extract it and run it. Then it assigns a com port number to your computer. Share this post Link to post Share on other sites
David704 0 Posted May 10, 2020 4 minutes ago, MZ SKEETER said: Follow the instructions And they should have a video for if your cutter doesn't move as well. LOL Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted May 10, 2020 Did you download this driver? This is the driver that gives you a com port number. It starts downloading in the lower left corner on google when you click on it. Extract it and run it, Then reboot your computer. It will show up in device manger, when you plug the vinyl cutter in. http://www.uscuttersupport.com/downloads/Drivers/cdm20828_setup_windows.exe 1 Share this post Link to post Share on other sites
David704 0 Posted May 10, 2020 28 minutes ago, MZ SKEETER said: Follow the instructions Thank You sooooo much. I figured everything out. Have a continued blessed Mother's Day. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted May 10, 2020 3 minutes ago, David704 said: Thank You sooooo much. I figured everything out. Have a continued blessed Mother's Day. Great, glad it worked out. Now before you go setting up your blade depth. Don't go follow some instructions on using a credit card to set the blade depth. That is entirely wrong. And the myth just won't die. This is the correct was to set the blade depth. To start with, you should set your blade depth correctly, by taking the blade holder out of the machine, and firmly cut across a piece of scrap vinyl, you will be cutting. You should only be cutting the vinyl and barely a mark on wax paper backing, Adjust blade to get there, Then put the blade holder back in machine, and use the force of the machine to get there, same results, only cutting the vinyl and barely a mark in wax paper backing. You should just barely see and feel your blade tip out of the blade holder. Thank You 1 Share this post Link to post Share on other sites
CoastalBoards 5 Posted June 24, 2020 Figured I would post in this thread since I am having the same exact issue as the OP. I have a new SC2 28" and a windows 7 laptop. I have been messing around with the Vinyl Master Cut program for a couple of weeks now (designing stuff and all). Last night I hooked up the cutter but the vinyl spooler says it cant detect the device. The COM3 in port name is greyed out and says not connected. Under device manager I don't have anything that says 'ports'. I downloaded the driver from above that MZ SKEETER said gives the port number, but still nothing. As far as I know I have the latest update, V4.2. Maybe I'm in over my head with this thing, as I am NOT a computer person. Didn't figure I'd have so much computer setup to do. TIA for any and all help Share this post Link to post Share on other sites
