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fmccauley

All of a sudden can't connect to cutter

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I have a Titan 3 cutter and use Sure Cuts A Lot 3 Pro.

 

I have been using this set up for over a year with no problems, but the other day when I went to cut, the program couldn't connect to to the cutter.

 

I've tried all the standard trouble shooting suggestions, I've reinstalled the driver, tried new usb cords, even tried a serial cable.

 

Any ideas? 

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No mention of which computer operating system.  Computer updates can cause this.  Try rolling your computer back to the last time it worked correctly.   Try a different software trial. It won't cost you a penny.    Then you can rule out drivers, software etc. 

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I'm working on a mac, I haven't updated anything so the system should be the same.

 

But I did install a trial on a different MacBook Pro, installed the driver and everything and got the same result when going to cut, the program can't find the cutter.

 

 

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Which software trial? 

I would get away from SCALP.  many problems with it.   Has Scalp updated?  Have you tried SigncutPro?  It works with a Mac.  

I only use Windows, so I don't know anything about a Mac. 

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I had tried a SCALP trial on the MacBook.

 

So I just downloaded SigncutPro 2, installed it, set it up for the UScutter Titan 2, and then tried to do a test cut.

 

A progress bar flashed quickly but nothing happened with the cutter...

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Contact UScutter tech support.  They are open now.  Pacific time.  Give them a call. 

You said you set it up for a Titan 2?  You state you have Titan 3( in your first post). .  Or try with one of the SAGA vinyl cutters that match the Titan 3 you state you have.    A Titan is a rebranded Saga vinyl cutter sold by UScutter. 

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I've tried contacting them, sat listening to elevator music for 30 minutes and was never connected with anyone.

 

The Titan 2 and 3 are exactly the same so its not an option to set it up as a Titan 3, but I'll try the the SAGA.

 

Is it possible that USB/serial module just all of a sudden went bad?

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Haha, well I am pretty much a noob! :D

 

For some reason I can't view that page, it says there's some Unsupported plugin.

 

I tried the SAGA setting and the same thing happened, real quick progress bar flash but nothing with the cutter

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