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problem found

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After exhausting the suggestions and following e mailed instructions from Vinyl master without any success, I decided to go into the usb/ serial connection. As soon as I pulled the plastic end cap.........there it was. The ribbon cable was not connected. Reattached it and BACK IN BUSINESS!!!!! Thanks to all who offered suggestions. Still can't figure out how it came loose. Anyway, THANKS AGAIN. 

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