kustomwerxgrafix

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Posts posted by kustomwerxgrafix

  3. Posted

    I don't think it'll affect your saved files but it may not open those saved in the newer version. At least you can tell if the cuts are fixed by the rollback or if you need to look for other problems.

    You are right. The new files would not open once I rolled back the software update. After this job I have today I will roll back again and try out older files and see if the problem still persist.

  7. Posted

    check your blade depth and make sure that the blade holder is going all the way up and not hitting on the carrier plastic red case. I had that problem and it was doing that.

    I'm sure the blade depth is fine djque. If I was just cutting out one sticker and was having this problem then that would make since but what is happening is that I am cutting out multiple of the same sticker at the same time and my thinking is that if the blade depth was the problem then all of them would be effected. I did run it through the cut cycle without the blade and it seems to be rising up just fine. Its very frustrating seeings how I have changed nothing to the file for the logo just the update in the software.

  8. Posted

    After updating my scal software I am noticing that when I make multiple cuts of the same logo there are areas that do not cut right. Out of the same 30 logos there will be maybe 3 or 4 of them that did not cut out right, letters or part of the logo would have a slash through it. I've called tech support and they had me check connections at both the computer and the cutter (laser point II) and this did not fix the problem. The only thing that has changed since the last run i did for a customer is that i have updated my software.

    Anyone else having these problems?

     

    MacBook Pro OS X 10.8.5

    SCAL Pro 3 ver. 3.064