mobileguy

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Posts posted by mobileguy

  3. Posted

    Okay, it's been months and I thought I should post an update.

    The cutter is still making "destroying" cuts on the material at random. It's rare but it sucks when you lose a large piece of material due to the machine.

    We currently are shopping for a 48" to go with our 24" Zen thought of getting another Zen, but i'm afraid of the same noted defects.

  8. Posted

    I'll answer this.

    We have two offices one in Cali with Rolands and one in KS and this is the one we purchased a GCC for. The Defect does not happen every time and unfortunately we we're backed up in our new KS office and only had the GCC to cut. We have 99% of our stuff diecut but needed a machine to do custom stuff.

    The file was doubled checked by a few sources including USC.

    We did a few months of research on the IV 61 and always came away with good reviews hence our surprise with the problems.

    Need Extreme downforce for various PVC thicknesses.

    Again, my partner has his own opinion and experiences with this machine. I still continue to have very high hopes for the machine and look forward to the replacement.

    I see then you decided to put in the expensive stuff when it wasn't working to your standards.  did you take the time to figure out if it was an offset problem,  a problem with the file?  blade problem??  You have years of experience cutting on what type of cutter?  why did you choose a rebranded GCC with very little info out there about it?  why didn't you return it for a roland or graphtec this time??  the attitude in the first post set the tome for everything that followed, nobody had an opinion of you before your made the post so where do you think the negative impression came from?

  9. Posted

    Negative? After spending $1000+ and realizing it's a lemon would frustrate anyone and the fact I took time to post HD vids of the problem only shows this concern. The idea behind the original forum post was to document, educate and relate to anyone experiencing the same issues. Every post is always followed by how USC has excellent support and in the original post I say " have been very impressed by it's quality and speed of the ZenCut Black" The machine is impressive however, showing the world of HUGE defect that infects multiple machines was the right thing to do. I continue to have extreme high hopes for this machine and will continue to post experiences GOOD and Bad.

    Reading your post , I agree you have not been near as dramatic as your partner & you have not been insulting . I do think this post of yours is a bit dramatic & has a premature negative attitude considering the status of your problem .

    "    Equipment Discussion & Support / ZenCut Cutting Plotter Discussion / Re: Zen Cut Black - Defect  on: October 11, 2010, 05:33:14 PM 

    Got the "Cable Extender" from US CUTTER.. DID NOT WORK!

    This cutter is going back this week unfortunately. The sad thing is that USCUTTER did admit a HUGE defect in the machines and said they can not determine which machines had them. Thanks USCUTTER for wasting our time and money on these defective machines. However, we're not giving up we'll try another machine in an effort to see if the said machine is just a lemon. Note* It gets worse after time.

    Recommendations: We would NOT RECOMMEND Zencut Black and wish we would have had the money to purchase and or upgrade to a Roland or Graphtec. "

    I was responding to your partner but I agree I did generalize you & your posts with his . I apologize .  Everybody in this forum & most likely everybody in this business ( if not ALL business types ) knows the frustration that comes from trying to do things & not being able to . From machinery defects , computer setting problems, software problems or lack of experience . I don't think either of you guys are handling this maturely . Posting on the forum is really just throwing crap at USCutter , since NONE of us members or any of the mods ( who are all volunteers & not USCutter employees ) can do 1 little thing expect offer advice . " IF " USCutter stopped trying to resolve the problem , I could see throwing the crap then , but only then . I have never read where USCutter has been unreasonable . They have always went the extra mile to satisfy the customer . They are in the real world of business & do a great job .

  10. Posted

    I for one like the Zen and have been very impressed by the excellent support! Dramatic and Insulting? OKAY, I don't think so from me. My partner has his own opinions and is entitled to those. Please do not generalize me. 

    You ever think there might be other things in life that don't funtion correctly ? You don't think the top of the line cutters don't ever have a lemon unit or an achilles heel ? The attitude you are getting is from the dramatic & insulting posts you & your partner are making . We are a nice happy group here & if you don't like us or this forum .... let me give you a hint , we are not leaving  :) Send the cutter back , get the exact replacement to try or upgrade to the best available . There will be no certainty that the most expensive cutter anybody makes in the universe won't have a problem or glitches . Welcome to the real world I live in .

  16. Posted

    Got the "Cable Extender" from US CUTTER.. DID NOT WORK!

    This cutter is going back this week unfortunately. The sad thing is that USCUTTER did admit a HUGE defect in the machines and said they can not determine which machines had them. Thanks USCUTTER for wasting our time and money on these defective machines. However, we're not giving up we'll try another machine in an effort to see if the said machine is just a lemon. Note* It gets worse after time.

    Recommendations: We would NOT RECOMMEND Zencut Black and wish we would have had the money to purchase and or upgrade to a Roland or Graphtec.

    Uscutter does have great support but didn't seem at all concerned with the defect.

    Still having this problem. It seems to be getting worse. Vids Below

    http://tinypic.com/r/4ufdx1/7

    http://tinypic.com/r/108ac11/7

    http://tinypic.com/r/14w4qwj/7

  17. Posted

    Received this yesterday from USCUTTER.

    I really hope this USB cable extender works. I will test and report back.

    We have seen this defect in some of our machines and the only fix that we have found is within the USB Extender cable. Even though you are using Serial the problem is caused by too much electric noise at the input of the data into the cutter. When ever a single bit of data is missed it will cause this exact diagnol line across the cut. If you give this a try and the cutter is still not functioning correctly we will have to look into possibly replacing the machine.

    ___________________________________________

    Tom Lockhart - Customer Solutions Division

    1.888.298.8143

  19. Posted

    All new computers

    Win 7 with 64 bit

    MacBook Pro OSX

    Serial and USB

    The support rep did mention this is a known defect and it doesn't effect every machine. When I asked for a exchange he said it's impossible for them to know which ones have the issue. So they sent me a $39 USB Booster Cable which of course will not fix the problem because we too are experiencing this with serial.

    It's not a driver or software issue. As stated in the first post the support rep did confirm a known defect.

  20. Posted

    Hello,

    I purchased the Zencut Black 3 weeks ago and so far have been very impressed by it's quality and speed. We have however found a defect which has caused a loss of time and alot of material. Basically, the cutter makes long diagonal 12-15" cut down the material at strange times. It's generally either A. we have more than 1 copy in the Que or B. we send the cut to Que before the cutter is ready to start. It's been VERY frustrating trying to figure this mess out.

    We have tested

    PC - USB - ZenCut Black

    Mac- USB Keyspan adapter to Serial

    Software

    Greatcut

    SignCut

    Called and spoke to Support and have noted a USB defect and offered to send a $39 USB signal booster cable to try and fix the problem they state is with the USB and it's connection to the Motherboard. *NOTE: this also occurs with the serial is I'm thinking it's a software or hardware issue.

    I hope USCUTTER can replace this or send me a comparable working model like Graphtec or Roland. I really like this cutter but it seems to have a very Major flaw.

    Here is a vid I just made and you can sorta makeout the big long diagonal cut it made. I have around 20 feet of material wasted with pics if anyone wants to see or would like more vids.

    http://tinypic.com/r/2ywha8y/7

  24. Posted

    I just purchased a Zen Black 24" and have to say I'm pretty impressed. However, I don't have much experience with plotters and have only worked with a Roland GX24 in the past.

    I could take some HD vids with my iPhone4 and throw them up, no problem... I use it everyday.