skategeek

I've just added a pic of the cable in question...

I'm using the cable that came with the cutter. I don't know what it's called. It's a really big plug on the machine end and has a bunch of pins inside. The other end that plugs into my computer is a regular USB end.

I have a thumb drive or an external hard drive. I can use either. What am I testing for?

I don't have $130 to spend on software and if I don't get this sorted out soon I'm going to be out of a job

I just updated signblazer a few days ago. that's when it stopped working. Prior to that, I was using it for 2 years on the same windows 7 computer. Nothing changed on the computer other than installing the newer version of signblazer I tried calling uscutter. sat on hold forever, then someone got on the line who transferred me and I waited on hold again until they hung up on me. when I tried to call back the phone system made me put in a extension number, but because I have no extension number, it kept hanging up on me. AWESOME SERVICE.

yes, I tried every single one of the options listed in there in each of the ports on the laptop. none work.

the cutter shows up in the list of printers, but there are NO ports at all listed in the device manager, none for anything, not just this cutter.

what do you do if there's no ports listed in your device manager?

I have read the manual, there's nothing in it about ports. I also called Summa and they were no help at all. He told me to download the latest driver, which I did, but the when I look at the device in the device manager, it still shows it's being controlled by the 2006 driver.

there are no ports in my device manager. I have no idea how to find them. And the summacut did not come with a manual, it's a hand-me-down. But it is working. I've powered it up and the test cut works just fine from the device.

when i look at the options in SB for available cutters, there is a D60 and a D60 desktop option. Neither one did anything.

Yes, that would be great except that when I installed the newer version of SB on the old laptop a few days ago, it will no longer recognize the cutter.

I already have SB installed....is there something I'm missing here?

So does this mean that I just have to select that as my option in the set up, or do I have to download something specific?

I tried the Roland PNC 1000 too. I believe the old one was a Refine something, but I'm not 100%. I never needed to check because it just worked. I switched laptops because the old one weighs about 20lbs, has been dropped about a dozen times and the backspace, H and G keys no longer work I even tried to reinstall SB on that old laptop to just run it on there again until I could sort out the issues, but no luck. It will not work with that laptop either