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Does anybody at USCUTTER answer the phones still?

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Missing parts of order, called on Feb 1st, could not get through to anyone. Used live chat, they ended it and did not get a response until today, I had actually forgot about it. 

Then today I find out I ordered something in Matte and was sent Gloss. Still no answer to sales, service or tech support. I am going to order from somewhere else because I can't wait a week to get this right. 

So what the heck happened? I haven't had any problems in a long time but back whenever I did I never had a problem getting help. Been a customer for many years. 

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