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USCutter MH871 cutting everything in 1"X1" squares...HELP!

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I have never had this problem and can't figure out what the heck is going on!  No matter what size I put text or picture to on program it shows even when I send it to cut the correct size.  Yet the cutter is shrinking everything!

Example:  word is set to cut at 10"X2" then cuts at 1"X1"


Is there a setting or something that is off?  Please help! 

Thanks in advance!


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