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Cant get MH721 to work with either of my mac's

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I have the MH721 plotter and am using the Tripplite USA 19hs keyspan. I tried before to get it to work with my macbook. I can find the lotter in the cutter option along with the keyspan. but when i try to cut it just freezes and says 00:00 remaining. I then have to force quit.

Now i just got a new iMac and I am having the same exact problem. I cannot get it to work at all. works with windows via USB

Please help

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