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RDR Grafix

HELP PLEASE USB TO SERIAL ADAPTER

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I HAVE A PCUT  USB PORT WENT BAD  AND  I GOT THE ADAPTER  COMP AUTOMATICALLY INSTALLED IT  I CAN FIND IT IN SIGNBLAZER BUT IT CANT OPEN IT.  ANY IDEAS?  I NEED TO CUT A JOB FOR A CUSTOMER ASAP.  ANYONE GOOD WITH COMPUTERS THAT I CAN CALL?

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