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Showing results for tags 'vinyl spooler not responding'.
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I need HELP!!! Last week my computer crashed. It was older and it was bound to happen. My hard drive was corrupt but the computer tech man was able to save most files including my VM cut files that I made using VM. It crashed while my USCutter SC plotter was cutting a project which caused the cutting to then stop. Long story short I now have a brand new computer. After getting the new computer and the software installed I can't cut my larger files anymore. Anything over 100kb will not completely finish the cut and/or it will mis-cut (miss some words/letters and cut random diagonal lines through the project.) After I send to cutter the green progress bar will pause about midway after about 127 kb have sent and then I will get the 'waiting to send' message in red and then the 'not responding' message will show on the vinyl spooler at about 3/4 the way sent. After speaking with tech support 4 different times I now have ordered and installed a brand new motherboard. Tried several different USB cables. Tried using just the serial port AND the USB at the same time. Still having the same issue. I can cut any file under 100kb in size with no issues. But 95% of my deigns are larger than 100kb so this is extremely frustrating. Tech support is now suggesting I buy a new IO Board. But does anyone think it could be the IO board since smaller projects cut just fine? Everything was fine before my last computer crashed so I assumed it was a computer issue. Does anyone think that because my computer crashed during a cut project that it did internal permanent damage to the cutter itself? Or is it a VM software issue? I've also tried uninstalling and installing the software again. Removed drivers and reinstalled again. I am simply at a complete loss. And now after buying a new motherboard, a new IO board I will be into parts $200 plus my new computer that was $700 so I really can't spend much more time or money figuring this issue out. Any ideas or advice would by much appreciated.