the first of march my cutter stoped working i talked with ken and he had me check the mb and i did . still did not work so ken said it needed a mb he ask when did i buy the cutter i told him i got it in april 2008 he said should be under warr. he told me i could take the mb out and send it back and they would send me a new one or buy a new one off there website send the old one back att ken for refund it would the faster that way .so i order a new one 89.00 with shiping . when the new one came i installed it the cutter still did not work. so i talked to ken and he recommend for me to send the cutter back for it to be fixed. so i did once they got it sayed the mb was bad so this means that the one they just sent me was bad . so they insalled new mb and said it is fixed payed 60.00 hr for them to fix it. that ok they told me that there would be a 60.00 hr rate and it would take one hour or less to fix . but once it was fixed they charged me for the mb that i was told was under warr .so not only did i have to pay for thr mb i also payed 49.00 to ship the cutter back because the replacement mb was also bad and did not fix it. i fill that i was told the mb was under warr. and i should not have to pay for that .