notmeofficer

The customer service was outstanding Ken Imes had me up and running in about 15 minutes... even ran a test cut for me and gave me some quickie hints... I forgot what good service was until he helped me.. its nice to know it is still out there in corporate America Now... let the learning begin Thank You

Thank You Bruce for the suggestion.. I think that is the same file I already downloaded before.. ZIP file... I can see it contains drivers unfortunately none of them are executable ... there is no .exe file or anything that will load them on the computer... I wish I was better versed and I apologize for not describing it more in detail I sent a note to tech support and I am awaiting a call from "Ken"

this is a suggested repost form the 630 forum I want to thank the moderators for the nice welcome I purchased the p630 for making letters for our coast guard boats.. I am having software install issues I am running windows XP... my baud rate is specd at 9600.. it is set to same I have received an error message as follows, " Setup is unable to decompress and copy all of the program file needed to proceed with the installation, Contact your software vendor ..error 112" I googled that error message and I understand what it means.. I have sufficient space and temporary file space as well SignBlazer appeared to install correctly and allows me to work within it.. but the computer wont link. The PC recognizes new hardware found but wont find the driver. I attempted the driver download from the help site.. no luck My next step is to remove everything, Sign pro etc and start over... (update.. I have tried this but receive the same error message.. I cant get past the Creation intellishield even starting up) I have the cutter setup and it makes the recommended square sample cut etc.. so the plotter is fine.. this is all a software issue. Thank You for any suggestions Cameron

thank you sir.. will do..I erred on the info provided... this computer has an xp OS

I want to thank the moderators for the nice welcome I purchased the p630 for making letters for our coast guard boats.. I am having software install issues I am running windows XP... my baud rate is specd at 9600.. it is set to same I have received an error message as follows, " Setup is unable to decompress and copy all of the program file needed to proceed with the installation, Contact your software vendor ..error 112" I googled that error message and I understand what it means.. I have sufficient space and temporary file space as well SignBlazer appeared to install correctly and allows me to work within it.. but the computer wont link. The PC recognizes new hardware found but wont find the driver. I attempted the driver download from the help site.. no luck My next step is to remove everything, Sign pro etc and start over... (update.. I have tried this but receive the same error message.. I cant get past the intellishield even starting up) I have the cutter setup and it makes the recommended square sample cut etc.. so the plotter is fine.. this is all a software issue. Thank You for any suggestions Cameron

Hello everyone I am a total novice.. I have purchased a pCUT 630 24 inch plotter Ill be doing graphics and letters/logos for my flotillas Coast Guard Patrol boats.. it made financial sense to see if this is something we can do ourselves because of the the amount of boats and what we want on them (personalized names etc) Im having software install issues and hope to find the answers here Thank You all ahead of time for leading me into this interesting pursuit Cameron USCG 11NR 0309 Sectors-Redding/Humboldt Bay/ Rio Vista