Tasha227

Help!!!!! Software not recognizing cutter.

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I have the SignMaster Pro software and a Vevor KI-870 cutter.  For some reason the software is not recognizing the cutter any more.  It worked for over a month.  Then one day it has stopped.  I tried updating the driver.  I tried the steps that SignMaster have sent me.  The sent me a Chip Driver software but for some reason my computer is not downloading it. I keep getting that error.  Can someone please help.  I am a school teacher.  I really need help figuring this out before I go spend money that I really don't have on a Circut.

Screenshot 2021-08-20 203122.png

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have you tried re downloading the install program? That error message would seem to indicate the file is corrupted and can not be extracted. Or it is trying to extract it to a location that you do not have write access to. Seems unlikely since all the other files extracted ok, but might try re-running the program with admin rights.

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