Laser point 3 jpeg not vectorizing

[mijaprints 0]

Hello all

I am extremely new to this world but so fair enjoying it. 

I talked with tech support yesterday to help set up and they also helped me change my png to a cut file. Once done with them, I went in to change another file and it was jpeg. Did the exact same steps and it will not change to a vector image. It keeps saying must vectorize. I trace and accept when all the words turn blue but when the screen returns its still a jpeg. 

Is it the file itself?? Idk what to as the files are sent from a customer for tshirt printing. Also I think tech support is closed. Any help is appreciated 

 

Thanks! 

[haumana 1,227]

.jpg, .gif. .png, .bmp, are raster images ... and are not vector based files.

What software did they have you use to vectorize your .png file? Some cutter software have built-in vectorizing features, while others do not. A free design program that you can use to vectorize a raster image is inkscape. You can search the forum, as I've recently posted detailed instructions on how vectorize a raster images in Inkscape.

if you do not know what a raster or vector image is, I encourage you to Google it, because cutters will only cut vector files - so it's important to know the difference.

[darcshadow 1,641]

Some programs the trace image is on top of the original and if the original has a white background you can easily select it rather than the trace. Try selecting the image and then move it to see if there is a copy there as well.

If that doesn't work, let us know what software you're using and that'll get us started in pointing you in the right direction.

[mijaprints 0]

Thank you both. I had to wind up inverting the text to black and then it traced! Weird but it has worked not over 10 times for my files