Bunky67 0 Posted February 28, 2018 A couple of weeks ago I installed my MH-871 on my old desktop with Windows XP no problems. Today I'm trying to get my MH-871 to work on my laptop Windows 10 (64 bit) I plugged the cutter into my USB and installed the Driver as instructed on this site, Cutter shows up under Ports Com 5, I didn't get the error about the driver signature so I didn't do the restart troubleshoot steps to disable the signature of the driver, it show the drivers installed and working properly but I cannot get it to come up as a printer, it keeps showing up under other devices Can someone help ? Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted February 28, 2018 plotters are not printers - what cutting software are you using with it? 1 Share this post Link to post Share on other sites
haumana 1,220 Posted March 1, 2018 It will never show up as a printer. Whatever cutting software you're using, there should be a setting/configuration of some sort, where you can designate what port to use <- in the cutting software. Do you Auto, if you know the cutter is residing on Port Com 5, make sure that's what is selected. Share this post Link to post Share on other sites
Bunky67 0 Posted March 1, 2018 I’m using Corel draw 2017. In driver instructions on this site it says that after downloading the drivers it should move from other devices into the Printers section of the device manager Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted March 1, 2018 6 minutes ago, Bunky67 said: I’m using Corel draw 2017. In driver instructions on this site it says that after downloading the drivers it should move from other devices into the Printers section of the device manager by golly it does say that = I would call support and ask them as I have never seen a value cutter that worked as a printer in the past 12 years. heck I never saw one below a titan that would cut directly from coreldraw. you had this machine cutting from corel on the other computer?? Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted March 1, 2018 this is a whole different thing that in the past - http://www.uscutter.com/static/PDFs/MH_USB_WIN7.pdf Share this post Link to post Share on other sites
Bunky67 0 Posted March 3, 2018 Ok so I went and did some checking under printers and devices it shows under other devices FT232R USB UART says my driver is up to date but no luck getting the plotter to come up. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted March 3, 2018 Did you ever have it cutting from Corel on any computer? Share this post Link to post Share on other sites
slice&dice 2,450 Posted March 3, 2018 I seem to recall that the MH needs to be configured at PORT 4 or lower. Share this post Link to post Share on other sites
Bunky67 0 Posted March 3, 2018 Yes I print from Coreldraw with this cutter on my XP machine all the time. but the Cutter shows up under my Printers as US Cutter, This one Does not it keeps showing up under other devices as FT232 USB UART. there seems to be an issue with my laptop and the drivers and the port or something Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted March 3, 2018 that is totally new territory for me then - never had mine be able to do that 10 years ago - betting you will have to wait till next week to contact support like I suggested thursday. unless someone else has been able to do that that shows up Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted March 3, 2018 here is what I found to be the most current drivers for ftdi chipset http://www.ftdichip.com/Drivers/D2XX.htm Share this post Link to post Share on other sites