alohacy 21 Posted February 6, 2016 Hello I just cloned my primary disc. same OS. scal 4 pro device ( cutter) shows up in devices, will not run.system shows the cutter and also shows not connected to usb should i uninstall program and then reinstall. thanks C Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted February 6, 2016 Did you download the driver and follow all of the instructions here? http://www.uscuttersupport.com/uscutter-titan-2-setup.php Share this post Link to post Share on other sites
alohacy 21 Posted February 7, 2016 aloha yes i followed the install and it seem i can do a test on the titan 2 button and i can run a connection test. i get an error msg. no shapes to cut. I uninstalled and reinstalled, somethings missing cant figure it out sorry Share this post Link to post Share on other sites
alohacy 21 Posted February 7, 2016 Ill look at it and get back to you, thanks Share this post Link to post Share on other sites
alohacy 21 Posted February 7, 2016 NO SHAPES TO CUT anyone had this problem? scal4 , titan 2 Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted February 7, 2016 NO SHAPES TO CUT anyone had this problem? scal4 , titan 2 Well what do you have on your cutting mat to send to the cutter? Do you have a vector design set up to cut? Share this post Link to post Share on other sites
alohacy 21 Posted February 7, 2016 Hi, i only have font from scal 4 and i keep getting the"no shape to cut" thanks Share this post Link to post Share on other sites
alohacy 21 Posted February 7, 2016 I can print to my epson printer Share this post Link to post Share on other sites
alohacy 21 Posted February 7, 2016 is it possible that the usb cable is no good? thanks Share this post Link to post Share on other sites
busterbay 326 Posted February 7, 2016 is it possible that the usb cable is no good?thanks It could be possible you do not have anything designed on the current page you are sending to your cutter as Mz Skeeter said. If the problem doesn't resolve then "UNREGISTER" the software then uninstall it then reinstall it and register it. Follow those steps carefully as you only get 3 installs per license. Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted February 7, 2016 is it possible that the usb cable is no good?thanks Could be that the cable is not good. Did you activate this new software on this computer at Craftedge.com.. And why didn't you use the original disc? And why don't you? If you have installed too many times, you may not be able to use it, As it only allows to be used on 2 computers. Share this post Link to post Share on other sites
alohacy 21 Posted February 7, 2016 Thanks for giving me some items to work on, after i reconfigd my pc I asked craft edge for assistance to activate. since i have already uninstalled and reinstalled today in addition to the activation by craftedge, i probably do have a activation issue. however , i do not have a activation or trial expired message at start up.i have two kids in college so i cant just buy a new program,cant afford it.maybe craft edge will be understanding. thank you for your time and effort Cy Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted February 7, 2016 You can go to Craftedge.com and send them a message to reset your license. Share this post Link to post Share on other sites
