DeepCutsVinylNJ 0 Posted November 4, 2014 Hey all, I'm new to the forums. I've been using the MH Refine for almost 3 years on my iMac. I've never had any issues until last night. I was in the middle of a cut and the cutter almost just gave up I guess. It just stopped. I tried again and it wasn't responding. So for some reason, I decided to upgrade my signcut software. Updated it, and started cutting, and it was ok, or so I thought. My settings were all off and things were cutting odd. I did have the random line of death too. I spoke with someone at uscutter support and he remote logged in and we tried some things, and now the cutter isn't even responding. It does its test when I hit the 'Test' button on the machine itself but nothing from the computer. I have the machine grounded, or so I believe I do. Any ideas, thoughts, suggestions? Much appreciated! Share this post Link to post Share on other sites
101LEDs 100 Posted November 4, 2014 What did USC say about the issue? Share this post Link to post Share on other sites
DeepCutsVinylNJ 0 Posted November 4, 2014 He remoted in, tried some things and nothing was solved. We changed the cutter in the settings to a Copam and to the MH Refine, and it did nothing. He said it was possible the ribbons came loose from the serial port, so I have to open the machine up to check, but I'm just not sure that's the issue. Share this post Link to post Share on other sites
Wildgoose 4,190 Posted November 4, 2014 I'd get SignCut support involved to try and help eliminate the software as a possible cause. They are really helpful. If it's not software then I wonder if you possibly have a static electricity issue like a blown motherboard or something like that. Share this post Link to post Share on other sites
DeepCutsVinylNJ 0 Posted November 4, 2014 Thanks Wild! I will definitely give that a shot tonite. Share this post Link to post Share on other sites
