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Is there a master reset on copam 2500? Functions not working

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I have a copam 2500 and went to use it yesterday and when I plugged it in it automatically just read the width. It flashed the options but did not give me a second to select the type (sheet)

Then i realized i cannot use any function selections. I press all the buttons and noting is changing or showing. :(

I did cut what i had made and it did cut fine - however it was thicker vinyl and i could not adjust my pressure and it did not cut all the way through.. Any ideas??

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Thanks. I'm trying to get tech support but not having any luck as they say they cannot help through chat only through a phone call and i have no phone out where we are. :(

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