MARTZ_R

My Vinyl Cutter MH-871 DOES NOT WORK !!! HELP !!

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I purchased a MH 871- MK2 34",and aim trying to communicate via usb with my laptop to the machine with SINGBLAZER and nothing.. I also have another program called ''sure cuts alot'' and nothing,, the cutter only works when I push the  TEST BUTTON

I DID CALL TO CUSTOMER SERVICE .they helped me with the installation step by step and nothing.,, I went to the company in Redmond WA. and nobody can help me they say there are no technical staff.. only sales & shipping

 

WHAT CAN I DO?

WHO CAN HELP ME WITH THIS PROBLEM? :blink:

 

Im really sad and disappointed because this is my first vinyl cutter and I want to start my own business  :-[

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Sorry to hear you that you are having trouble. The phone support staff is pretty good (most of them) and they are your best bet on getting it working 1-888-975-2047 unfortunately they run monday through friday. So what did they say after they helped you through the installation? Was there a test cut done? Are you getting an error message

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