theccinc 0 Posted January 25, 2011 I put in a request in your support system eary yesterday morning and still have not heard anything back.. Maybe I have a defective machine and need to send it back.. I bought this machine for this purpose and if it cannot work I will need to return it. I have worked for hours on it and it just does not work. It will read all four registration marks and then goes to the third mark where it is supposed to start cutting but it never does.. using signcut pro.. it is not the software because I can hook up my laserpoint and it cuts fine. Any suggestions ?.. i sent the file over with my support request yesterday... Very dissapointed. Lisa Share this post Link to post Share on other sites
Rodger 527 Posted January 25, 2011 Have you cut other files ? process of elimination is what works best in most cases . Share this post Link to post Share on other sites
BannerJohn 1,324 Posted January 25, 2011 you are more likely to get help by calling them.They seem to sometimes have problems with the support ticket system...and if you are in a rush, the phone is the way to go. You are wasting your time trying to get direct support from USC here on the forums, though they do check in from time to time. 888-298-8143 bear in mind that they are on Pacific time. Share this post Link to post Share on other sites
theccinc 0 Posted January 25, 2011 Yes regular cutting files work just fine.. Just cannot contour cut.. I will try to give them a call today.. I have now had to switch back over to my laserpoint to get the job done.. I am just really really disappointed to buy this machine for this and it will not work. There should be a step by step process on how to contour cut with this machine like they have with laserpoint.. I do not see any information anywhere . I have tried with great cut and signcut pro and same problem. Share this post Link to post Share on other sites
theccinc 0 Posted January 25, 2011 If I do get it working I will post something here on how to contour cut there is no reason for anyone esle to suffer with this like I have.. Lisa Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted January 25, 2011 Have you checked out the GCC World website? That is the company that makes this cutter.. Or contacted them for support? They would know more than anyone about those cutters. http://gccworld.com/pro_cutter_soft_GreatCut.html#Register_marks Share this post Link to post Share on other sites
