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Whenever I Send to Cutter, an error pops up saying "Nothing to cut" even though I Vectorize the imported images first. All support solutions I've found online say to vectorize the raster image first but, I am doing that first. I contacted US Cutter support and the representative took over control of my computer by remote access and she was unable to get it to work either. She said VinylMaster wasn't actually vectorizing the images. She was able to install and make Cuts A Lot 3 Pro demo software vectorize and cut. Ican't use the demo to cut my vinyl because it adds extra cut lines. I tried it with various raster file formats; .BMP, .JPG, .PNG & .TIF. Attached are all the files I tried. I have submitted a support ticket directly to http://www.future.support/index.php but they never responded. Any help from someone who has resolved this problem would be greatly appreciated as I have to have this and some much more complicated images cut and installed before this coming Sunday. OS: Windows 10 Cutter: US Cutter MH 871-MK2 Image Software: Photoshop Elements 12 CtrStripeShort.bmp CtrStripeShort.tif

On occasion when I import an image to have it vectorized in VinylMaster Cut V4.0 it fails to do so. Originally I thought it had to do with DPI of the image as most images that where of 72 DPI I experienced no problems with. This has since changed with the image I've included. These are the steps which I follow Import Image Vectorize Image Trace Mode (Logo) - I've also tried Text & Default Replace Image is checked and click the accept button. At this point the image should have been vectorized however it isn't. Is there something else that I need to be doing?