007david

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About 007david

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  • Birthday 01/01/1

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  1. 007david

    NO Replacement parts

    Just dropping a note to sat that since I have received the pinch roller I am still using it, about once a month without any problem. Thank you again for getting this to me. David
  2. 007david

    NO Replacement parts

    FedEx Arrived this afternoon with a pinch roller intact . Was able to make the removal and replacement. After a three month dialogue with US Cutter I am finally able to say this has been resolved. I thank those who had a positive contribution to this unfortunate situation and hope to never have another broken pinch roller. When that happens I sincerely hope a replacement is available in a timely manner. Thank you. David
  3. 007david

    NO Replacement parts

    Ticket number, KZH-874003 Called 888-298-8143 and requested to speak to Tom Lockhart. He answered the call. :) , He mentioned that Levi ask him to expect my call. He will ship out of Seattle today Wednesday. Delivery within 7 days. Will remove one from a machine there and ship today. ??? , shipping FedEx, He accepted payment, , I am now looking for the truck. 0ver 90 days and I think this bad situation is finally getting resolved. Tom was pleasant, polite, and easy to speak with. Seems to have the interest of the customer top of his mind.
  4. 007david

    NO Replacement parts

    Levi, Can you Assist me? My first contact with US Cutter, telephone, was in June, Longer than three months? Since then I have been in contact through the forum. Previous message follows along with a plan of action by yourself. Levi. this was on the board some time ago. My address is 203 S. commercial Rd, Tahlequah, OK 74464 for ups or fedex. PO Box 2048, Tahlequah, OK 74465 for US Postal Service. My telephone number is XXX XXX XXXX (Phone number included in PM). Thank you for your help in closing this order. Unfortunately we have a big problem with our manufacturers not having the parts we need at times and also no shipping the correct parts. We have tried many different methods of ordering with little change. In the past we have stock 2 or 3 times the amount of parts that we actually need because of this, but recently we have been shipped incorrect parts a few times in a row which causes major set backs. I am currently putting together an overnight parts order for this manufacturer. I do not know how this will go, but hopefully they will send us the correct parts so we can fill your order. I just went and surveyed my stock of bone yard cutters and we are completely out of Copam pinch rollers so I am going to grab one off of a new machine and replace that when we get your part. I do apologize for this poor service. Please PM me with contact information so that I can get you taken care of. Thanks.
  5. 007david

    NO Replacement parts

    Roger thank you for the instruction on PM. I have come straight to this page to respond to you message on the board. A great help. Thank you. Before I was just getting lucky on returning or sending a message. Thank you. The pinch roller broke around the spring area, everything just fell out. Thank you again. David I sent this same message to you using the PM box under your name on the original message. Thank you again.
  6. 007david

    NO Replacement parts

    Dear John. thank you for your help and understanding. All I need is a simple part, A pinch roller. Please forgive me for not understanding the terms you use. I am not as well versed in computers as you are. I thank you again for your understanding at my frustration of not receiving this part after several weeks of communication, beginning with telephone then finding this board which seems to add to the frustration. Yours too it seems. A voice mail has been left with Levi the earlier part of this week including my telephone number. Then return here to find a message about PMs. I am only left to believe the phone number request was a stalling technique I am unfamiliar with. My only need is a pinch roller. I will continue to fumble my way through this site continuing to get a pinch roller as I no of no other option. Again I hope to one day thank US Cutter for the good customer service provided.
  7. 007david

    NO Replacement parts

    Thank you Speedoggy. I sent him another PM before with my telephone number, (didn't know it was called that - PM). Just sent another. How am I to find what he has sent to me?
  8. 007david

    NO Replacement parts

    I do not understand PM communication. Where do I find the communication? I provided my phone number to US Cutter as requested? How do I now get to PM Communication from US Cutter?
  9. 007david

    NO Replacement parts

    My phone number has once again been sent forwarded to yourself and Levi? Hope this get resolved.
  10. 007david

    NO Replacement parts

    I don't know, trying anything I can to get a pinch roller. That is all I want. Can you help? Do you work for US Cutter?
  11. 007david

    NO Replacement parts

    I believe he does, I believe you do as well.
  12. 007david

    NO Replacement parts

    I look forward to a phone call, a pinch roller? Is there anything else I should do. My last phone conversation with US Cutter I was advised a pinch roller would be taken from a unit in inventory and sent to me. Also, in this bd I was advised of the same. I sincerely hope this is resolved.
  13. 007david

    NO Replacement parts

    Ticket ID: KZH-874003, John, Thank you for your help. This ticket was upgraded to critical because I had talked to US Cutter and was under the impression by now it would have been taken care of and received the pinch roller. I guess you are correct the pinch roller fairy does not exist and did not drop one in the mail even though I supplied the mailing and shipping address in this forum. Bad fairy. US Cutter holds the cards and I am not feeling like there is much assistance with this matter. As far as contacting you with a complaint, No one wants to complain about anything. I just want the machine I paid US Cutter for to be operational. It would be wonderful if I could contact you and praise you and US Cutter on your fast and courteous customer service. I am still waiting for a pinch roller.
  14. 007david

    NO Replacement parts

    Levi. I look forward to receiving the pinch roller so I can resume use of the unit. As Roger has stated my use has not been great. No more than two rolls of vinyl in a years time. I appreciate movement on this issue. It has been static for a while. I will thank you all when I have an operable machine again. Information for mailing is a follows. PO Box 2048, Tahlequah, OK 74465 -or shipping- 203 S. Commercial Rd., Tahlequah OK 74464. I look forward to receiving the pinch roller. David
  15. 007david

    NO Replacement parts

    Yes Ordering parts, I get overnight parts for automobiles, I get overnight parts for lazer Printers, I get overnight office supplies from Staples, I get over two months wait for a pinch roller and still waiting? Hummmm. I'm just sayin!!!